Our Policy
At Cinco Living, we are committed to offering high-quality products and a seamless shopping experience. Please note that all purchases are final. We do not offer refunds or exchanges for change of mind.
Refunds or replacements are only available for items that arrive damaged, defective, or incorrect. We kindly ask that you choose your items carefully before completing your purchase.
How to Report a Damaged or Incorrect Item
If your order arrives damaged or incorrect, we’re here to make it right. Please follow these steps:
1. Contact Us
Email [email protected] within 14 days of receiving your parcel.
2. Include the Following:
- Your order confirmation or receipt
- Clear photos of the product and packaging
- A brief description of the issue
3. Assessment & Resolution
We will review your request and arrange a replacement or refund as promptly as possible.
4. Refund Processing
If your item is approved for a refund, please allow 7–10 days for processing. Please note: shipping costs are non-refundable.
Need Help?
If you have questions or need support, don’t hesitate to reach out. We’re here to ensure your experience with Cinco Living is effortless and satisfying.